FAQs - CanvasCultures
If you don't love it, return it. Canvas Cultures is committed to quality products and your satisfaction is 100% guaranteed.
If for any reason you are not completely satisfied with your purchase after it is delivered, you may return it within (60) business days and receive a full refund for the price of the product. Depending on the size of the return Canvas Cultures does reserve the right to charge a one time restocking fee. Orders older than 60 days from time of purchase do not qualify for a refund or exchange.
Shipping charges will not be refunded. Canvas Cultures does not supply pre-paid shipping materials for returns, or cover the returned merchandise shipping fees. We will issue your refund within (12-24) hours of receiving the returned merchandise.
To return your merchandise, please email: firstname.lastname@example.org for the return address and always include your ORDER NUMBER and full NAME.
You may cancel your order within (24) hours of purchase, MST. We are committed to our customers and your satisfaction.
To cancel your merchandise, please email: email@example.com and label the subject line: CANCEL MY ORDER, and make sure to include your full NAME and ORDER NUMBER.
Cancelations after (24) hours will require the customer to return the undamaged product to receive a full refund. We cannot exchange your order after (24) hours because it will have already gone into production. Please review our RETURN POLICY.
CHANGE MY ORDER
You may amend your order and address details within (24) hours of purchase. Please contact firstname.lastname@example.org as soon as possible with your change requests, and label the subject line: CHANGE MY ORDER, and make sure to include your full NAME and ORDER NUMBER. We will confirm your changes have been made.
Our global facilities allow us to provide fast FREE Shipping to most locations around the world! Our manufacturing facilities are located in the US, Canada, Germany, United Kingdom and Mexico. We offer free shipping to the United States, Canada, United Kingdom, Mexico, Puerto Rico and Alaska.
We ship standard postage using multiple shipping methods throughout the world. Postage will be priced according to location. Majority of orders are generally delivered in 4-6 business days. For faster delivery, we also offer Priority shipping with a 2 business day delivery. Please note, while most of our orders are delivered within 6 business days, production of your custom canvas can take up to 3 business days.
Priority shipping will be delivered 2 - 3 business days after the canvas is produced. Please note that during holidays, delivery may take slightly longer due to increased order volume.
TRACK MY ORDER
As soon as your canvas ships, we will send you a confirmation email that includes delivery expectations by our eCommerce platform. Please allow up to (4) business days to receive your tracking link to check your order status.
If your product arrives damaged or defective in some way we offer a hassle-free replacement. Here's how:
- Take a digital photo of your damaged product and the shipping container it arrived in (only if the package is also damaged).
- Attach your photos to an email and send them to email@example.com. Please include your ORDER NUMBER, FULL NAME and brief description.
- You will receive an email within 24 hours confirming that your damaged replacement will be processed.
- If your photo return is confirmed, you do not need to mail back your product. We will process the refund or replacement based on the claim and automatically send out your replacement 2 Day Air.
PRODUCT SIZE & DETAILS
Our canvas is expertly stretched around 1.5 wooden that comes “ready to hang” and is available in 4 convenient sizes.
- All pieces are made of premium artist-grade 100 cotton canvas.
- Custom-developed, pigment based inks create vibrant reproductions that resist fading and scratches. Sturdy, solid facing canvas front prevents stretching and sagging.
- Our patented manufacturing process allows us to create corners free from unsightly bulges or excess material
- Every canvas comes with pre-installed hanging hardware.
Hang My Art
- Pre-installed saw tooth hanging hardware is included on the back of your canvas and can be hung using a small nail.
Canvas Cultures does not provide customization to existing collection pieces or offer custom designs and sizes.
If you have received a promotion offer CODE, you may redeem your discount at the time of Checkout in your Cart Discount section.
METHOD OF PAYMENT
We accept Visa, Mastercard, American Express, Diners Club and PayPal. We do not provide invoices through our eCommerce platform.
INTELLECTUAL PROPERTY POLICY
Canvas Cultures takes Intellectual Property seriously! If you feel a design by one of our Artists is infringing on your Intellectual Property please take the following steps found HERE or click the link below.
HELP & CONTACT US
If we have not answered all of your questions in this customer service section, please Contact us! firstname.lastname@example.org with your full NAME and ORDER NUMBER and our customer service specialist will be in touch shortly!
For all press inquiries email email@example.com.
MARKETING, ADVERTISING & PARTNERSHIPS
For all marketing inquiries email firstname.lastname@example.org.
WHAT ARE SHIPPING TIMES AND COSTS?
- Complimentary ground shipping within 1 to 7 business days
- In-store collection available within 1 to 7 business days
- Next-day and Express delivery options also available
- Purchases are delivered in an orange box tied with a Bolduc ribbon, with the exception of certain items
- See the delivery FAQs for details on shipping methods, costs and delivery times
WHAT PAYMENT METHODS CAN I USE?
Shella accepts the following payment methods:
- Credit Card: Visa, MasterCard, Discover, American Express, JCB, Visa Electron. The total will be charged to your card when the order is shipped.
- Shella features a Fast Checkout option, allowing you to securely save your credit card details so that you don't have to re-enter them for future purchases.
- PayPal: Shop easily online without having to enter your credit card details on the website.Your account will be charged once the order is completed. To register for a PayPal account, visit the website paypal.com.
WHAT IS YOUR EXCHANGES, RETURNS AND REFUNDS POLICY?
Items returned within 14 days of their original shipment date in same as new condition will be eligible for a full refund or store credit. Refunds will be charged back to the original form of payment used for purchase. Customer is responsible for shipping charges when making returns and shipping/handling fees of original purchase is non-refundable.