FAQs - CanvasFreaks
WHEN WILL MY ORDER SHIP?
Canvas: Processing takes 2-3 Days
Custom / Personalized Canvas: Processing takes 3-5 Days
Wood Wall Decor: Processing takes 7-10 Days
Tapestry Products: Processing takes 7-10 Days
When your order ships, your tracking info is automatically sent to you via the email you provided during checkout. If you have questions about your tracking, simply reach out to us HERE.
If your order hasn't shipped throughout the regular time frame, please reach out to us! We'll resolve any outstanding issues asap. Please see all of our Shipping Info HERE.
HOW DO I TRACK THE STATUS OF MY ORDER?
Please visit our Order Status Page to track the status and location of your order.
I RECEIVED MY TRACKING DETAILS, BUT IT DOESN'T SHOW ANY MOVEMENT! WHAT SHOULD I DO?
If it has been more than two days since your order has been shipped and movement is not reflected on the shipper's website or it has been more than 48 hours since the last tracking update, please contact us at info@CanvasFreaks.com and we'll do everything we can to resolve the issue for you!
WHAT CARRIER DO YOUR ORDERS SHIP WITH?
All U.S. and International orders are shipped via USPS and FedEx.
ARE THERE DUTIES FOR INTERNATIONAL ORDERS?
Depending on the country of residence, you may have to pay fees! Please ask us about your specific country so we can confirm for you!
HOW DO I HANG MULTIPANEL PRINTS?
WHAT IS THE DIFFERENCE BETWEEN GALLERY WRAP AND FLOATING FRAME?
Gallery Wrap: Is a method of stretching an artist’s canvas so that the canvas wraps completely around the sides of the stretcher bar and is secured to the back of the wooden frame. Identified as THE premier method of framing for any and all high-quality art pieces. Canvas Freaks brings this option to you at an incredibly affordable price.
Floating Frame: Floater frames mimic the look of fine art displayed in a gallery, where these types of frames are the preferred way to display art. They enable galleries to mount a piece of artwork in a frame without the surface of the art touching the frame itself, preserving the image from potential contact or damage. The depth of a floater frame creates a greater three-dimensionality to a piece of art hung on a wall, and the floating image provides the same effect for art that is displayed on a desk or shelf. A floater frame is a beautiful way to display the most precious photos or priceless artwork in your collection, giving them a presence that matches their importance.
WHAT DIMENSIONS DOES CANVAS FREAKS OFFER?
WHY IS THE COLOR OF MY CANVAS PRINT SLIGHTLY DIFFERENT FROM THE WEBSITE?
Please note that due to differences in monitor color settings, the color you see on your computer or mobile device may be slightly different than the print you receive. We print colors that are true to the artist's specifications and cannot alter the original artwork. We can always exchange to a different design for you! Please refer to our Returns and Exchanges Policy!
I WANT TO SELL ART WITH CANVAS FREAKS. HOW CAN I DO THAT?
Email us at firstname.lastname@example.org with simple details about who you are and what kind of art you create. Share some kind of link with us to see some of your art. Some platforms: Instagram, Facebook, Deviant Art, etc.
We are always looking for new artists to collaborate with and would love it you were to reach out!
WHAT IS YOUR RETURN POLICY?
You may cancel or amend your order within 24 hours of purchase. We are committed to our customers and want you to be happy. We stand by our product and offer a 100% customer satisfaction guarantee. Just return the product to us undamaged and we will refund you. Custom orders are the only products on the site that are FINAL SALE items.
DO YOU OFFER WHOLESALE PRICING?
We offer wholesale pricing! There will be a minimum quantity that must be ordered. Please email sales@CanvasFreaks.com or call 407.705.2299 for more information.
DO YOU OFFER DROPSHIPPING?
We do! Please contact us at sales@CanvasFreaks.com for details! We work directly with drop shippers and provide the best prices and quality in the market!
WHO DO I CONTACT FOR PRESS INQUIRIES?
For all press inquiries, email info@CanvasFreaks.com and your email will be forwarded to the right person!
WHAT METHODS OF PAYMENT DO YOU ACCEPT?
We accept all major credit cards.
NEED ADDITIONAL HELP? YOU CAN CONTACT US HERE.
info@CanvasFreaks.com - We respond within 12 hours!
Monday to Friday: 9:00 am - 5:30 pm EST / Saturday-Sunday 10:00 am to 4:00 pm EST